Returns & Exchanges

Due to the perishable nature of our artisanal marshmallows, we do not accept returns for change of mind, but we are committed to ensuring your treats arrive in perfect condition. If there is an issue with your order, please reach out to our team within 48 hours of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your marshmallow delivery.

• 2.
  Provide Evidence

  Attach clear photographs of the packaging and the product if it arrived damaged or if the incorrect flavors were received.

• 3.
  Review Process

  Our team will review your claim within 2 business days to determine eligibility for a replacement or a store credit refund.

• 4.
  Resolution

  Once approved, we will immediately dispatch a fresh batch of marshmallows or issue a digital gift card to your registered email address.